1. What is M • Gonashop?
M • Gonashop is an online store based in Madagascar, offering a wide selection of quality products in categories like electronics, cosmetics, fashion accessories, and home decor. We are dedicated to providing high-quality items and excellent customer service to ensure a satisfying shopping experience.
2. Where does M • Gonashop deliver?
Currently, we deliver exclusively within Madagascar. Orders can be placed through our website or Facebook page, and we coordinate delivery directly to your specified address.
3. How long does delivery take?
- Antananarivo: Delivery to Antananarivo typically takes 7 to 14 business days after order confirmation.
- Other Regions: Delivery times to other regions in Madagascar may vary depending on your location and product availability. We will keep you updated on your order status.
4. How is my order confirmed?
To confirm your order, a deposit of 75% of the total amount is required. Once the deposit is received, we will begin processing your order and arrange delivery within the specified timeframe.
5. What payment methods are accepted?
We accept the following payment methods:
- Cash on delivery
- Mobile money options, including Mvola, OrangeMoney, and Airtel Money
6. Can I return an item if I am not satisfied?
Due to our operational policies, we do not accept general returns or exchanges. However, if you receive an incorrect or damaged item, please contact us within 48 hours of delivery, and we will assess the issue to find an appropriate solution, such as a replacement or store credit.
7. Can I cancel my order?
You may request to cancel your order before it has been shipped by contacting our customer service team. Once an order is dispatched, cancellations are no longer possible.
8. How do I contact M • Gonashop for support?
You can reach us via:
- Facebook: Send us a message on our Facebook page for quick responses.
- Website: Use the contact form on our website to get in touch.
9. Can I request additional details or ask about products not listed on the website?
Yes! Our customer service team is available on the website to provide further details about products or help you request items not currently listed. Just reach out to us, and we will do our best to assist you with special inquiries.
10. Do you offer warranties on products?
The warranty policies vary depending on the product and supplier. For specific warranty details, please contact us regarding the product in question, and we will provide any available information.
11. Can I see customer photos of the products?
Yes! We frequently share customer photos on our Facebook page to showcase items received by our valued customers. These photos can give you a better idea of the product quality and details.
12. Do you offer promotions or discounts?
We occasionally run promotions and special offers. Follow our Facebook page or subscribe to our website to stay updated on our latest deals!
