Who we are
Our website address is: https://www.mgonashop.com
At M Gonashop, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines how we collect, use, and safeguard your information when you shop with us.
1. Information We Collect
We may collect the following types of information to fulfill your orders and provide a seamless shopping experience:
- Personal Information: When you place an order, we may collect your name, phone number, email address, and delivery address.
- Payment Information: We may collect payment information to process transactions; however, we do not store or retain your payment details directly. All transactions are securely processed by trusted third-party payment providers (e.g., Mvola, Orange Money, Airtel Money).
- Usage Data: We may collect non-identifiable data, such as browser type and device information, to enhance our website’s functionality and improve your user experience.
2. How We Use Your Information
We only use your personal information for the purposes for which it was collected, including:
- Processing and fulfilling your orders
- Contacting you for customer support or order-related inquiries
- Improving our services, website functionality, and customer experience
- Sending important updates about your order status, promotions, or changes in our policies
3. Information Sharing and Security
- Third-Party Sharing: We may share your information with trusted third-party service providers solely to help us complete your orders (e.g., delivery partners). We do not sell or rent your personal information to third parties.
- Security: We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, please note that no online transmission is 100% secure.
4. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small text files that help us remember your preferences and personalize content. You can modify your browser settings to disable cookies if preferred, though this may impact some website functionality.
5. Your Rights
You have the right to:
- Access and request a copy of the personal data we hold about you.
- Request corrections to any inaccuracies in your information.
- Withdraw consent where applicable for marketing communications.
6. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have questions about our privacy practices or wish to make a request regarding your personal information, please contact us via our website or Facebook page.
Thank you for trusting M • Gonashop with your information. We value your privacy and are dedicated to ensuring a secure shopping experience.
